The online payment once received will not be refunded for successful bill payment services.

Sometime, the payment could be successful, but the bill payment failed. Some of the common reasons for failed bill payments include:

i. Incorrect authenticator details like account no, customer ID etc.

ii. Late payment fee not added to the outstanding bill amount.

iii. Technical issues at the biller's end.

By default, all failure Transactions are automatically refunded as per the standard policy of the respective banks. However, for the same to reflect in your account it may take specific time as per the standard policy of the respective bank. Generally, refunds will be reflected within a standard number of Days in Case of Net Banking/Debit Card Transaction &a standard number of Days (Next Billing Cycle) for Credit Card Transactions. For any further details on the same, we request you to please contact the respective banks. We, Simplex Development GmbH, shall not be held liable for the same.

We request all Taxpayers to kindly verify the Tax bill Details carefully before making any payment.

We shall not entertain any refund requests if cancellation of subscription is in violation of this policy or its Terms of Service or if we terminate the user account for violation of its Terms of Service.

The bill payments once made by you cannot be cancelled for a refund. An order may be cancelled before deployment due to any of the following reasons:

1. The specific course is unavailable;

2. On any of your reasonable request; or

3. Any other reason beyond our control.

Following conditions must be satisfied for us to consider request for refund/cancellation:

1. The refund shall be processed only after the course is evidentially not working/ there are proven technical glitches with the course materials;

2. Any charges levied as tax are not eligible for refund; and

3. Merchant shall ensure all outstanding payables to us are fully paid